Your existing client base provides the platform to fund future growth, and all businesses need to have a constant understanding of:

Who their clients are;
The profitability of client types and segments, beyond just revenue and “dollar spend” analysis;
What can be done to make clients buy more (and more frequently) from the organisation.

We work with clients to build and implement:

Effective client retention models;
Service delivery mechanisms tailored to identified segments / buying factors;
Client satisfaction measurement tools and benchmarking analysis;
Programmes for promotions and marketing to existing clients.
Example 1 Distribution Channel Management
Example 2 Client Project Tracking Systems